- Framing work direction & plan for associates after assessment of their capabilities.
- Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity.
- Implementing systems, migrating systems to upgraded versions to achieve efficiency in various operation; spearheading process improvement initiatives.
- Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.
